Customer Service FAQ

Phototype and Gravity: Where art and science meet.

How can I find out more information about Phototype?

Please contact Kevin Lanigan, our VP of Sales & Marketing, by email, by phone (513) 281-0999 or fax (513) 281-1155

Who do I contact if I need a quote on a project?

We welcome the opportunity to work with you, please contact Kevin Lanigan, our VP of Sales & Marketing, by email, by phone (513) 281-0999 or by fax (513) 281-1155

Who do I contact if I have a question or issue with Phototype supplied materials?

Please contact Tim Sterwerf, our Manager of Customer Service, by email, by phone (513) 281-0999 or by fax (513) 281-1155

Who do I contact if I have questions about Print Quality and Print Tools?

Please contact Socrates Rettos, our Print Quality Engineer, by email, by phone (513) 281-0999 or by fax (513) 281-1155

Who do I contact if I have questions on Billing and Accounts Payable?

Please contact Lisa Tiemeyer, our Billing and Account Receivable Manager, by email, by phone (513) 281-0999 or by fax (513) 281-1155

Who do I contact if I am interested in employment?

Check out the Careers section of our webpage.

What are your normal business hours?

Phototype is staffed 24/5, Monday through Friday, and usually staffed during the day on Saturdays.

How can I send materials to Phototype?

Many of our clients send us materials electronically using our MassTransit site or put their materials on media via overnight courier. For complete instructions on using our MassTransit site contact: Tim Sterwerf, Manager of Customer Service, or your customer service representative at

(513) 281-0999
2141 Gilbert Avenue
Cincinnati, OH 45206

Our shipping address is:

Phototype/Cincinnati
2141 Gilbert Avenue
Cincinnati OH 45206
(513) 281-0999
attn: Your Phototype Contact or Dale Cook, Mgr. Customer Service

Phototype/Columbus
2500 Harrison Road
Columbus, OH 43204
614-308-1900
attn: Your Phototype contact or Jill Kelley, Production Manager

Who are your major clients?

Phototype helps manage numerous brands on behalf of the brand owners and their trusted supply chain partners. If you would like a list of references, we would be happy to provide these on request to: Kevin Lanigan, VP Sales & Mkt.

(513) 281-0999
(513) 281-1155 fax
email
2141 Gilbert Avenue
Cincinnati, OH 45206

Does your company have a speaker’s bureau that provides expertise for training and trade presentations?

Phototype has experts in the market segments of Branding & Strategy, Design, Smart Art, Packaging Lifecycle Management, Premedia, Digital Workflow, Color Management, Print Tools, Print Quality Management, and industry trends. We would welcome your request for one of our talented employees to speak or help to provide training. Please contact:

Kevin Lanigan, our VP of Sales & Marketing
email
(513) 281-0999
fax a request (513) 281-1155